Shipping Policies

1.  On personalized and/or customized items, all sales are final (no returns accepted or credits given).  This is common policy, both reasonable and understandable.  

2.  We want you to be happy with your purchase.  Therefore, within 21 days of purchase, an item may be returned in its new condition, no questions asked (with the exception of custom/personalized items, see #1).  New condition is defined as an item remaining in its original packaging with seal unbroken.  Only merchandise returned in this condition will qualify for a full store credit.  A store credit will be issued to the original purchaser for the amount of purchase only (not including shipping costs).  We do not charge restocking fees.   

3.  Return postage is the responsibility of the customer.  Dawntreader Designs cannot be held responsible for damage or loss to packages returned to us that were not insured by the customer.  Please insure your package before mailing.

4.  Please include a copy of your receipt/invoice with your returned merchandise.

5.  After 21 days, there are no returns accepted.

If your questions are not addressed here, please contact us.